Customer demand

The challenge from CWS is to add value to a visit to the loo. This means that, as well as showing targeted advertising, it is also an opportunity to display company-specific information. CWS also wants to help its customers through support in increasing customer satisfaction.

The solution offered by Smile Ad

A hand dryer that identifies whether someone is present in the room. If there is someone, advertising or company information is displayed. As soon as the user stands in front of the dryer, a customer satisfaction survey appears, enabling the user to score their toilet visit by pressing on a smiley. Smile Ad worked with CWS to develop several proof of concepts in-house in order to achieve optimum results and CWS customers can now take advantage of this innovation. 




Interactive installation

Smile Ad smart watch display